The information below is a summary of solicitation number RFP-JD-COMMUNICATION BID 2015 posted by Newaygo County RESA.  As a reminder, this solicitation is closed and responses are no longer being accepted.


Date Issued: 06/23/2015

Deadline: 07/27/2015  prior to 11:00 AM   E.D.T.

Requisition Number:

Delivery Point: 4747 W. 48TH STREET, FREMONT, MI 49412

Delivery Date: August 2015

Type of Purchase: Term: Unspecified

Construction Related: No

Type of Response Allowed: Hard Copy Only

Issuing Agency: Newaygo County RESA

Using Department: NCATS

Special Notices: FOB Destination
Installation Required
Insurance Required


Due Date: 7/23/2015 3:00:00 PM E.D.T.

Primary Contact Name: Mr. Ed Cook

Title: Systems Technician II (phones)



NC RESA plans to replace its Avaya CS1000M System that has been in use for over 15 years with an updated communications system. NC RESA is seeking proposals for the design, installation and training of a fully redundant communication VoIP system. The current WAN/LAN utilizes Point-to-Point fiber connections to connect all buildings. NC RESA will determine which respondent’s solution best meets our objectives. A complete, turnkey solution is required. NC RESA is relying on the selected respondent to use its extensive knowledge and experience in the telecommunications industry to provide the most cost-effective, scalable, reliable and maintainable solution possible. The proposed design must provide 99.99% uptime annually. ASSUMPTIONS NC RESA and the successful respondent will work toward implementing a Communication VoIP solution system under the following assumptions:  The VoIP communication system Primary + Backup in 1+1 redundant active/passive configuration. Manual or auto failback control.  Customer desires local survivability for the Educational Service Center Campus, Neway Center and Regional Center Agri- Science and Career Advancement.  Proposed hardware have resiliency build into the configuration.  Direct Inward Dialing - The proposed system must support direct dialing to extensions from outside parties.  Four digit dialing- The proposed system must support 4 digit dialing across private fiber to local schools.  NC RESA is currently familiar with and has deployed Dell PoE network switches.  System Architecture – The proposed system must be able to utilize the existing CAT5e/ CAT6 wiring.  The proposed system must use the current telephone wiring for Analog and Digital telephones.  NC RESA requires a single point of implementation; only (1) respondent for all equipment and professional services referenced in this RFP is acceptable.  All voice and data equipment being proposed must be provided by same respondent, with complete integration and security as is recommended by the manufacturer for this application.  The Primary Communication and voice mail, auto attendant system will be located in the main data center located at the Educational Service Center.  Solution must communicate with the existing Microsoft Exchange Office 365 email messaging system. NEWAYGO COUNTY EDUCATIONAL SERVICE AGENCY REQUEST FOR PROPOSALS COMMUNICATION SYSTEM SPECIFICATIONS  Acceptability of any modification to the network design, equipment, or its configuration will be determined by NC RESA IT Department (NCATS).  All equipment will include all necessary power cords and patch cables as may be needed.  NC RESA requests 3 year maintenance and support options for the proposed solution. SCOPE OF WORK The proposed system must provide service given the following conditions: This project is intended to replace the existing Avaya CS1000M voice technology in the specified NC RESA buildings included in this RFP. This includes, but is not limited to the infrastructure and equipment for all voice applications within these departments as is cost effective and feasible. Main Call Processor is to be installed in NC RESA Data Center utilizing its LAN / WAN wiring, routers, switches. Any other required hardware appliances for this implementation must be included. This new system will be replacing our current Avaya Call Pilot Voice Messaging system with desktop messaging. All existing blocks of telephone DID numbers used by NC RESA shall be retained and/or ported to the new services if needed. Provide emergency routing of predetermined group of numbers on SIP trunks and CO trunks that need to be re-routed to POTS lines during installation. All the licensing required for the system shall be included in the RFP. 10% Growth within NC RESA Buildings. Spare Handsets/Headset of each model proposed. Include software that provides historical call detail and reporting. Implementation will occur as a single phase, occurring during non-office hours. (Standard hours of operation of all offices are Monday through Friday 8:00 a.m. - 5:00 p.m.) INFRASTRUCTURE (CURRENT AND PROPOSED) Newaygo County Educational Service Center’s network currently consists of: 1. Existing AT&T SIP services with 30 talk paths 2. InGate Siparator Firewall. 3. Point to Point single mode fiber connecting all local schools and remote NC RESA buildings. 4. Fiber loop convertors at each local school and remote NC RESA buildings except Regional Center of Agri-Science and Career Advancement. Respondent recommends, modifications to the proposed design, equipment, or its configuration will be evaluated by NC RESA IT Department. The following shows the current configuration: NC RESA Supports Six Buildings on Campus Educational Service Agency 38 Digital HF/Display, 12 Digital Basic Stations, and 8 Wireless Headsets 6 Analog Station Fax 1 Analog Hot phone to front office 1 Analog Conference port integrated into conference room 1 Page/Trunk port SIP trunking (30 talk paths) integrated with INGATE SIParator 2 POTS lines 1 IP Conference Desk Phones E911 Frontier Intrado for all DID #’s OOS Telephony Manager for detail call records Centralized Voice Mail, Auto Attendant 12 port VM / 45 seats Desktop Messaging, 2 Port Fax Channels, 350 storage hours. Newaygo County Career Tech Center Section A 20 Digital Teacher Classrooms 3 Analog Auxiliary Ringers Section B 14 Digital Basic Stations 3 Secretary Digital Stations with Wireless Headsets 5 Admin Digital Phones 1 Trunk Port for Paging 1 IP Conference Desk Phone 1 Analog Fax 1 TDD Analog Phone 1 POTS line Section C 12 Digital Basic Stations 3 Analog Auxiliary Ringers 1 Analog phone Fremont Education Service Center 12 Digital Teacher Classroom 1 Analog Station Ports 2 Admin Digital Phone with Wireless Headsets Fremont Center 6 Digital Teacher Classrooms 1 Analog Fax 1 Trunk Page Port Dogwood Center of Performing Arts 5 Digital Phones 1 Analog Fax Maintenance Building 6 Digital Phones 1 Analog Phone 1 Analog Fax NC RESA Also Supports Two Remote Buildings Neway Center (10miles) Section A 43 Digital Phones with 3 Wireless Headsets 1Analog pots line fax 5 POTS lines for Backup Section B 13 Digital Phones (New Building)Needs Phone Services Regional Center of Agri-Science and Career Advancement (3.5 miles) 15 IP Phones for Classrooms 1 IP Admin Phone with Wireless Headset 1 Page port for Speakers 2 POTS lines for Backup All VOIP proposed systems should include the ability of Mobility Instant Messaging Conferencing Call Accounting Virtual Server Option Follow user/Twinning call routing Music on hold 

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